FAQFAQ
I forgot my password, what should I do?
If you do not know your password enter your E-mail into function I forgot my password. Password will be send to your E-mail by automatic information system. Please do not ask our employees for the password, they do not have access to your passwords. It is possible to reset your password at your request and send to registered E-mail new user name and password. Passwords are never given over the phone. This is for the security of data and trading.
For which monitor is the e-shop designed?
Internet shop is optimized for the widest monitor resolution of 1024x768 pixels, which is resolution commonly used on 17-inch monitors. In case that you will have problems with display of our e-shop, check if your monitor is set for 1024x768 resolution or higher
Why do I have to confirm the delivery address and date after entering the first item into the shopping cart?
This request will appear always when you enter the first item into the shopping cart, and then the setting is valid for the whole order. Internet shop uses advanced technology, which enables to order only such quantity of goods that is available to the required date. At the same time, the system enables sale from deliveries that are still on the way from the manufacturing plants. Further, the system ensures the transport into six countries and in each country there are different times needed for transport. In order for the system to confirm that the required goods can be delivered, it has to know where to and when.Why is it so important to establish access to the e-shop for individual employees of my firm?
We react to a request of our customers, which have more employees and they want to give them various levels authorizations. Second reason is security, through the internet shop, you have access to the orders’ history, you can change orders until the moment of their taking out of the warehouse, invoice summary and their payment, tracing boxes with goods and other functions. That is why high level of security is required for access to this data. We then recommend that your password and user name was not easily revealed and so that you entered into the system your personal E-mails and not E-mails for groups. By entering E-mail into function I forgot my password the password will be send on that entered E-mail. By this the user name and password could, in case of using the group E-mails, fall into the wrong hands. New users can be established after signing in to the E-shop in function Customer service/administrator/user control
Why did I not receive order confirmation by E-mail as I was used to in the previous internet shop?
We are still working on this part of the function. It will be completed roughly by the end of March 2006. New function will be able to send confirmation by E-mail and by fax according to your request. Now you can print the order confirmation right after you make the order directly in the internet shop.Why are not displayed warehouse statuses as it was common in the old e-shop?
Why are not displayed warehouse statuses as it was common in the old e-shop?
Our internet shop, in case that you enter request for higher number of pieces then it is in the warehouse immediately makes a record that we did not satisfy you demand. Then the warehouse status is displayed as it was before. We process data about unfulfilled demands and they are guidance for improving of our warehouse stores.My e-shop does not work what should I do?
Application was prepared so that it would function without errors on c. 98% of computers with internet connection. If problems occur, check if your computer satisfies the following setting.- Internet pages are optimized for recommended resolution of 1024x768 pixels, 32 bites colour depth – it is set on your graphic card.
- Supported browsers are IE from version 6. and higher, Firefox for PC and Mac. In case that you use browsers OPERA, MACOS, CONQUEROR and other, it will probably function only a portion of Web pages but not the internet shopping. In that case, we recommend installing any of the supported browsers.
- For error free function it is also necessary to have the viewer for flash animations (Flash Player), which is offered automatically in case that you do not have it on your computer.
- We further recommend allowing the saving of cookies (you will set it on your browser). Application will then remember the contents of your shopping cart even after you sign out, your preferred language and other useful information
