ADLER®
Promotional textile supplier

First time in e-shop

If you have never shopped in our e-shop, you need to register yourself.

You can see light rectangle in the upper part of the screen:

Click on registration and follow the instructions.

Company registration

In this part a new e-shop user is registered, there will be a request for company’s data. It means that there may be several users in your company and everybody can shop individually. Field marked by the sign * is compulsory for filling.

• In the field Business name enter the name of your firm in accordance with the Company register, if it is possible, e.g.: BBB s.r.o.
• In the field ID enter the identification number of your company, e.g.: 12345678. Notice: The entered identification number is checked via the central European database so make sure that it corresponds with the company’s name.
• In the field Street enter the street and number, where your company resides.
• In the field City enter the name of the city, where your company resides.
• In the field Postal Code enter the postcode of your company’s address.
• Country is put according to the place, where you sign in though our internet pages. If you are in the Czech Republic, it will appear automatically. If the residence of your company is in a different country, you can select it on the drop down menu.
• Fill out the fields First name and Last name.
• In the field Telephone enter your contact information in the form: +420-222333444.
• In the field E-mail enter your company’s E-mail, e.g.: obchod@bbb.cz
• In the field Message for the sales department you can leave an important message or question.
• In the field Business correspondence send choose the method by which you want it to be sent. Business correspondence is order confirmation, payment confirmation, information about expedited goods etc.
• If you have filled out all fields, click the red button Register.
• In case you have filled out some field incorrectly, it will appear in red. Correct the information and continue.

 

How to do shopping

1. Sign in

You can see light rectangle in the upper part of the screen:

• In the field User name enter the user name used at registration, e.g.: Novak (Attention: the system is not case sensitive but it discriminates spaces etc.) 
• In the field Password enter the password used at registration, e.g.: 123456 
• Click on Sign in
• If everything was entered correctly, your signing in was successful and the user bars will change from green to red.

 

2. Selection of goods

• Select T-SHIRTS, POLOSHIRTS, CAP etc.
• In the left part of the screen will appear another selection, e.g.: Women, Men, Unisex, Children. Click on a group – e.g. Unisex.
• Then select desired product. New window appeared which offers basic product information and colour scale.
• Select the colour and in the right part of the screen, the product picture will appear in the selected colour.

3. Ordering

• Fill out the order table by entering the quantity of a desired size: e.g. 100 of the size S and click or click on the shopping cart. Attention: it is not possible to order more than one size, it is necessary to enter them in sequence.

• After you have ordered, for instance,  100 pcs and confirmed selection, a new window will appear for entering the delivery address, transport method, payment method (according to preset conditions of cooperation) and delivery date. Thanks to this information, the system will evaluate available quantity in the required term. 

• If the required quantity is available, the confirmed required quantity will appear in the initial order table. 

• If the required quantity is not available, a table appears where it will offer available quantity in the required term. You can decide how many pieces of available goods you’d like to order. Then click Ok.

• You can add other goods to the shopping cart by the same method.

• If you have ordered everything, click on Shopping cart in the left part of the screen. The following table will appear: 

• Check delivery and payment conditions.

• In the field Delivery address you may choose place, where you want the goods to be delivered. You may add a new delivery address by clicking on Delivery address in case you have authorization from your administrator. If you do not have authorization, ask you company’s owner or any authorized employee. In the guide for delivery address adding, you may name it as you have chosen (i.e. „print room“ or „warehouse“), it will be easier for your orientation. 

• Enter the order number – it will appear on all of your accounting documents. 

• If you need to put some further information, leave it in the field Notice for businessperson.

• Goods marked by symbol    are not possible to deliver in the required term. This situation occurs only in two cases:

• if within the period of your entering of goods to the shopping cart and  viewing your shopping cart  a desired item has been sold to another customer,

• or when you have entered  the goods to the shopping cart with a  higher number of pieces than the system may initially offer. To correct this, click on  and help guide will appear  

• You can still change the delivery date or the quantity in the shopping cart. Notice: The date of delivery requires workdays only. Possible delivery dates are found by clicking on calendar by each date item.
  

• Because the system works with the actual goods availability, it is possible, that you order will be fulfilled in several different delivery terms. Therefore, the shopping cart automatically places the items into groups by individual deliveries.

• You can change the order by clicking on Collective change. On the left, tick off the items groups or individual items and choose action in the bottom part. You can simply empty the shopping cart or transfer the delivery date of selected items to a new term collectively. If you want to delete an item, you can enter zero quantity. After clicking on Recount, the price of a newly entered number of pieces will be recounted.  

• You can add other items to the shopping cart anytime during its modifications by already known selection from catalog. 

• When you are satisfied with your order and ensure, that all items in the shopping cart are marked by the symbol   , send the order by clicking on Send order. From the moment of sending the order the goods are reserved in the system and will be delivered in the required terms. 

• If the order sending has been successful, recapitulation of the order will appear. You can also print the order. Sign out from the system or enter the next order.

 

 

FAQ

I forgot my password, what should I do?

If you do not know your password enter your E-mail into function I forgot my password. Password will be send to your E-mail by automatic information system. Please do not ask our employees for the password, they do not have access to your passwords. It is possible to reset your password at your request and send to registered E-mail new user name and password. Passwords are never given over the phone. This is for the security of data and trading.

For which monitor is the e-shop designed?

Internet shop is optimized for the widest monitor resolution of 1024x768 pixels, which is resolution commonly used on 17-inch monitors. In case that you will have problems with display of our e-shop, check if your monitor is set for 1024x768 resolution or higher

Why do I have to confirm the delivery address and date after entering the first item into the shopping cart?

This request will appear always when you enter the first item into the shopping cart, and then the setting is valid for the whole order. Internet shop uses advanced technology, which enables to order only such quantity of goods that is available to the required date. At the same time, the system enables sale from deliveries that are still on the way from the manufacturing plants. Further, the system ensures the transport into six countries and in each country there are different times needed for transport. In order for the system to confirm that the required goods can be delivered, it has to know where to and when.

Why is it so important to establish access to the e-shop for individual employees of my firm?

We react to a request of our customers, which have more employees and they want to give them various levels authorizations. Second reason is security, through the internet shop, you have access to the orders’ history, you can change orders until the moment of their taking out of the warehouse, invoice summary and their payment, tracing boxes with goods and other functions. That is why high level of security is required for access to this data. We then recommend that your password and user name was not easily revealed and so that you entered into the system your personal E-mails and not E-mails for groups. By entering E-mail into function I forgot my password the password will be send on that entered E-mail. By this the user name and password could, in case of using the group E-mails, fall into the wrong hands. New users can be established after signing in to the E-shop in function Customer service/administrator/user control 

Why did I not receive order confirmation by E-mail as I was used to in the previous internet shop?

We are still working on this part of the function. It will be completed roughly by the end of March 2006. New function will be able to send confirmation by E-mail and by fax according to your request. Now you can print the order confirmation right after you make the order directly in the internet shop.
Why are not displayed warehouse statuses as it was common in the old e-shop?

Why are not displayed warehouse statuses as it was common in the old e-shop?

Our internet shop, in case that you enter request for higher number of pieces then it is in the warehouse immediately makes a record that we did not satisfy you demand. Then the warehouse status is displayed as it was before. We process data about unfulfilled demands and they are guidance for improving of our warehouse stores.

My e-shop does not work what should I do?

Application was prepared so that it would function without errors on c. 98% of computers with internet connection. If problems occur, check if your computer satisfies the following setting.

• Internet pages are optimized for recommended resolution of 1024x768 pixels, 32 bites colour depth – it is set on your graphic card.
• Supported browsers are IE from version 6. and higher, Firefox for PC and Mac. In case that you use browsers OPERA, MACOS, CONQUEROR and other, it will probably function only a portion of Web pages but not the internet shopping. In that case, we recommend installing any of the supported browsers.
• For error free function it is also necessary to have the viewer for flash animations (Flash Player), which is offered automatically in case that you do not have it on your computer.
  
• We further recommend allowing the saving of cookies (you will set it on your browser). Application will then remember the contents of your shopping cart even after you sign out, your preferred language and other useful information

In case that everything is in order and you still have problems while shopping, please send us a letter with description of your problems on address shop@adler.info, or contact us by phone on 608 608 116.