ADLER®
Promotional textile supplier

Complaints

for goods and services of the trading company ADLER Czech, a.s., Ústí nad Labem

I. Claim procedures

1.1. Claim procedures for goods and services offered by a trading company ADLER Czech, a.s.

1.2. The quality guarantee covers all products and services offered by Adler Czech a.s. Company.

1.3. Any claim may be put at the company’s office - address ADLER Czech, a.s., Nový Svět 199, 400 07 Ústí nad Labem. The goods may be returned personally or by various means.

1.4. One part of a claim must contain description of defects, which are the subject of the claim. The claim must also include the number of invoice related to this claim.

1.5. The claim is in effect of the receipt’s date of all claimed goods.

1.6. In case that the goods show visible production defects, the claim is acknowledged even in the case the goods have been already printed or embodied.

1.7. The Claim Department of ADLER Czech, a.s. will solve claims in the shortest possible time and they will inform the customer about the results of the claim procedure. The claim will be worked out within 30 days of the date of claim submission.

1.8. Compensatory damage is offered in the form of exchange of the goods for the new ones or by Credit Note.

II. Exchange of goods

2.1 ADLER Czech, a.s. company’s customer may exchange already purchased goods for other goods or return the goods without stating a reason.

2.2. We will accept the goods, if they are in proper condition for further sale, if they are undamaged and unused. These goods must be on offer of ADLER Czech, a.s. company at the time of return.

2.3. The customer, in case of goods return, covers all transport and packaging costs of the goods, which may occur because of the matters regarding goods return.