FAQ

I forgot my password, what should I do?

If you do not know your password, enter your E-mail into function I forgot my password. Password will be send to your E-mail address by automatic information system. Please do not ask our employees for the password, they do not have access to your passwords. It is possible to reset your password at your request and send to a registered E-mail new user’s name and password. Passwords are never given over the phone because of security reasons arising in data and business confidence.

For which monitor is the e-shop designed?

Internet shop is optimized for the widest monitor resolution of 1024x768 pixels, such resolution is commonly used on 17-inch monitors. In case you have problems with display of our e-shop, check whether your monitor is set for 1024x768 resolution or higher

Why do I have to confirm the delivery address and date after entering the first item into the shopping cart?

This request will appear always when you enter the first item into the shopping cart, and then the setting is valid for the whole order. Internet shop uses advanced technology, which enables to order goods quantity that is available to the required date. At the same time, the system enables sale from deliveries that are still on the way from manufacturing plants. Further, the system ensures the transport into six countries and in each country there are different time periods needed for transportation. In order the system can confirm that the required goods can be delivered, it needs to know where to and when.

Why is it so important to have an access to the e-shop for individual employees of my firm?

We react to a request of our clients, which have more employees and they want to give them various level authorizations. The second reason is security, through the internet shop, you have the access to the orders’ history, and you can change orders until the moment of their taking out of the warehouse, invoice summary and their payment, tracing boxes with goods and other functions. That is why high level of security is required for this data access. Then we recommend that your password and user’s name shouldn’t be easily revealed, because you have entered into the system your personal E-mails and there shouldn’t be E-mails for groups. By entering E-mail into function I have forgotten my password, so the password will be send to the entered E-mail. Because of that the user’s name and password could, in case of using the group E-mails, fall into the wrong hands. New users can be established after signing into the E-shop in function Customer service/administrator/user control

Why didn’t I receive order confirmation by E-mail, as it was in my previous internet shopping?

We are still working with this part of the function. It will have been completed approximately by the end of March 2006. The new function will send confirmation by E-mail and by fax according to your request. Now you can print the order confirmation right after you have put the order directly in the internet shop.

Why aren’t warehouse statuses displayed as they were usually displayed in the previous e-shop?

Our internet shop, in case you enter the request for a higher number of pieces than it is in the warehouse available immediately makes a record that we haven’t not satisfied your demand. Then the warehouse status is displayed as it had been before. We process data on unfulfilled demands and they help us to improve our warehouse stores operations.

My e-shop does not work what should I do?

Application has been prepared so that it would function without errors on 98% of computers with internet connection. If problems occur, check whether your computer meets the following setting requirements:

• Internet pages are optimized for recommended resolution of 1024x768 pixels, 32 bites colour depth – it is set on your graphic card.
  
• Supported browsers are IE from version 6. and higher, Firefox for PC and Mac. In case you use browsers OPERA, MACOS, CONQUEROR and other, it will probably function only a portion of Web pages but not the internet shopping. In that case, we recommend installing any of the supported browsers.
  
• For error free function it is also necessary to have the viewer for flash animations (Flash Player), which is offered automatically in case you do not have it on your computer.
  
• We recommend allowing the saving of cookies (you will set it on your browser). It enables that the application will remember the contents of your shopping cart, your preferred language and other useful information even after you sign out.

When everything is in order, but you still have problems while shopping, please send us a letter with description of your problems into address shop@adler.info, or contact us by phone number 608 608 116.